Experts believe that effective customer service is one of the essential requirements for any business to succeed. Frankly, customer service is broad and dynamic. As a result, some prescribed set of rules might not be enough to make your customers satisfied. Therefore, you need to follow the wind.
Customers service is tougher today than it was few decades ago, and it will keep getting tougher as long as the world continue to revolve.
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Lately, customers have become more aware that they are the heartbeat of any business. No customer, business dies! This revelation has forced quite a number of businesses out of market.
I presume you already know one thousand and one ways to serve customers effectively. Therefore, I may not mention any customer service tip here. However, I am certain that the following customer service quotes will expose some invaluable ideas that will help you improve your customer service beyond what you've thought possible.
1. "Well done is better than well said." ~ Benjamin Franklin
2. “The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” ~ Richard Branson
3. “Your most unhappy customers are your greatest source of learning.” ~ Bill Gates
4. “The goal as a company is to have customer service that is not just the best, but legendary.” ~ Sam Walton
5. “People don't care how much you know until they know how much you care” ~ Theodore Roosevelt
6. “It’s easier to love a brand when the brand loves you back.”~ Seth Godin
7. "Don't dwell on what went wrong. Instead, focus on what to do next. Spend your energies on moving forward toward finding the answer." ~ Denis Waitley
8. “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” ~ Donald Porter
9. “Under promise and over deliver.” ~ Toby Bloomberg
10. “I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.” Sir” ~ Richard Branson
11. “Don’t find fault. Find a remedy.” ~ Henry Ford
12. “Kind words can be short and easy to speak, but their echoes are truly endless." ~ Mother Teresa
13."Men are rich only as they give. He who gives great service gets great rewards." ~ Elbert Hubbard
14. “Seek first to understand. Then to be understood.” ~ Stephen Covey
15. “There are no traffic jams along the extra mile.” ~ Roger Staubach
16. “Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” ~ Zig Ziglar
17. “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you." ~ Chip Bell
18. “Immerse yourself in the customer's world and get to know their struggles and triumphs inside out.” ~ Dane Brookes
19. "I attract a crowd, not because I'm an extrovert or I'm over the top or I'm oozing with charisma. It's because I care." ~ Gary Vaynerchuk
20. “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” ~ Jeff Bezos
21. “The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.” ~ Peter Drucker
22. “Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.„ ~ Betsy Sanders
23. “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” ~ Steve Jobs
24. “Only a life lived in the service to others is worth living.” ~ Albert Einstein
25. "Ask your customers to be part of the solution, and don't view them as part of the problem. "
~ Alan Weiss
26. “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages." ~ Henry Ford
27. “Your best customers leave quite an impression. Do the same, and they won’t leave at all.” ~ SAP Ad
28. "Most people spend more time and energy going around problems than in trying to solve them. "
~ Henry Ford
29. “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you." ~ Chip Bell
30. “If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.” ~
Ray Krock